CASE STUDY
How Concept AV helped QBE create a consistent, scalable workplace technology experience across its national office portfolio.
Read the Use Case
Different sites were delivered by different providers, leaving room for inconsistent standards, user experiences, and support models.
Concept AV partnered with QBE to create a unified AV standard, making meeting rooms easier to use, support, and scale.
This case study explores how QBE moved from reactive, site-by-site AV delivery to a national framework built around consistency, usability and long-term confidence.
QBE’s AV environment had grown organically over time. Different providers, different room standards, and different support models led to inconsistent workplace technology experiences across locations.
QBE needed to move beyond one-off upgrades and create a consistent AV experience across its offices. The goal was to simplify meeting room usability, reduce support friction and build a scalable framework for future improvements.
Concept AV partnered with QBE to rethink how workplace technology was delivered and supported across the business, focusing on a unified standard that could be applied nationally.
The solution standardised meeting room design, hardware, control systems and user interfaces so teams could move between rooms and locations with greater confidence.
QBE moved away from isolated installations toward a national service agreement, providing the organisation with ongoing support, proactive improvements, and a clearer roadmap for future upgrades.
QBE now has a more consistent, reliable and scalable AV environment across multiple locations, with simplified user experiences, reduced support overhead and a trusted partner for ongoing innovation.
Whether you are exploring an idea, planning a project or looking for the right support, Concept AV can help you move forward with clarity and confidence.
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