Concept AV Australia Pty Ltd Terms and Conditions
Unless otherwise agreed in writing, these Terms and Conditions apply to the Quotation Document and any subsequent document or contract entered by Concept AV Australia Pty Ltd (Concept AV) and the client, notwithstanding any provision to the contrary.
Defects Liability Period and In Warranty Support
All equipment supplied by Concept AV shall be guaranteed free of defects in hardware and software, arising from faults in materials or poor workmanship/programming for a period of 12 months from the date of practical completion.
During the defects liability period, Concept AV provides a dedicated helpdesk service (Monday to Friday from 09:00am to 05:00pm, excluding public holidays).
The warranty on workmanship is voided should the works or system installed by Concept AV be modified or altered in any way by the client or any other party other than an authorised Concept AV technician.
All products supplied by Concept AV for the project come with the standard manufacturers’ warranties that range from 12 – 36 months.
Concept AV provides a 12 months warranty on the workmanship of installation and commissioning.
No warranty is provided for product supplied by the client.
Unless an existing credit limit has previously been approved by our insurance provider payment terms shall be agreed as follows:
(A) Where the Quotation Document / Contract has a value less than $10, 000.00, payment must be made in full in advance of works commencing;
(B) Where the Quotation Document / Contract has a value greater than $10,000.00 but less than $20,000.00, 50% of the Quotation Document / Contract value must be paid in advance of works commencing. The balance 50% of the Quotation Document / Contract value shall be paid on completion;
(C) Unless otherwise agreed by Concept AV and the client, in writing, where the Quotation Document / Contract is in respect of “Supply Only” works, the full amount of the Quotation Document /Contract must be paid in advance prior to the supply;
(D) Where the Contract has a value of greater than $20,000.00, standard payment terms will be 30 days subject to Credit Limit approval.
Concept AV reserves the right to decline any contract if credit insurance is unable to be taken out on the builder/client.
Any payment terms by the client that require Concept AV to be paid subsequent to the client receiving a payment will not be accepted.
Design and Construction
Where the client has requested that we utilise and adopt the design of a third party in respect of component or components identified within the specifications required under the quotation, then Concept AV reserves the right to inspect and analyse whether the said design is suitable for the works and project identified within the quotation.
The client agrees to provide Concept AV with the full design documentation related to the said Design including all plans and specifications (the Design Documentation) needed for Concept AV to assess and analyse the said Design. The client must provide Concept AV with the Design Documentation within 14 days of this quotation being delivered to the client herein.
Within 14 days of the client providing Concept AV with the Design Documentation, Concept AV will advise the client, in writing, whether the Design is suitable for the Project specified within the quotation.
The client agrees that Concept AV reserves the right to increase the quotation price subsequent to its inspection of the Design and Design Documentation should it be required to undertake further works not originally contemplated by the quotation prior to the inspection of the Design and Design Documentation.
Upon acceptance of the quotation, copies of the Insurances held by Concept AV will be provided. Should the client require any further clarification in relation to the Insurances held by Concept AV, please do not hesitate to contact Concept AV.
Where the client requests Concept AV to secure an endorsement or alter any term of a Policy of Insurance it holds, Concept AV will use its best endeavours to secure the endorsement or amendment the client has requested. Concept AV cannot guarantee that the endorsement or amendment that the client has requested will be agreed to by its insurance provider.
Concept AV will only be responsible for the immediate site conditions upon which the works specified within the quotation is to be conducted (the Proximate Work Area). Concept AV will not be responsible for site conditions outside of the Proximate Work Area.
The client must ensure that at the time Concept AV commences the works specified within the quotation that the Proximate Work Area and related surfaces including walls are clean and free of dust with sufficient clear workspace to undertake the necessary Audio Visual Equipment fit off works.
Where the client has requested Concept AV to pay Liquidated Damages under any subsequent agreement which it agrees to sign for delays in relation to completion of the subjects specified under the quotation and any subsequent agreement, then the amount of such liquidated damages shall be limited to a maximum of 10% of the agreed price for the completion of the quotation works specified herein.
Concept AV does not agree to pay the client any consequential damages or general damages as a matter of right.
Liability for Damage Concept AV Australia Pty Ltd by an unrelated 3rd Party
Concept AV will not be responsible for any liability or damage to the Proximate Work Area or the works specified within this quotation. Where any such damage or liability to the Proximate Work Area or works arises, Concept AV will not be held liable or responsible for the actions of unrelated third party/s whether identified or not at the time such liability or damage arises.
Where the client has requested a variation to the works specified within the quotation, then prior to the commencement of any works associated with the variation, such variation must be unconditionally approved by the client or the principal, in writing, specifying that any additional amount due and payable shall be paid in accordance with the agreed method of payment.
Where the client or the principal have requested a variation to the said works, then where such variation of works will delay the completion date of the said works, the client agrees to provide Concept AV with a reasonable extension of time sufficient to complete the works required. No liquidated damages shall be payable by Concept AV in respect of any agreed variation of time.
Where the works specified under the quotation is or will be subject to a Head Contract, then the client must provide Concept AV with a copy of the said Head Contract.