Introducing Our 20 Years. 20 Stories Series Over 20 years, Concept AV has built far more than meeting rooms, boardrooms and integrated technology environments. It has built trust. It has built long-term relationships. It has built a reputation for showing up, solving problems and standing behind the outcome. As the business marks two decades of growth, this series of stories will celebrate the people, customers, projects and moments that have shaped Concept AV into the company it is today, a family-founded business that has grown by owning outcomes, backing its people, and helping organisations create spaces that work every day. Some of these stories are about major milestones. Some are about turning points. And some, like this one, are about a moment that says everything about who a business really is. Because sometimes a company’s character is revealed not in the glossy handover, but in what happens when something goes wrong. The Situation For a large Australian capital investment firm, that moment came when their town hall space, a room designed to communicate important messages to staff and clients, simply wasn’t working. The fit-out had been completed. The room looked the part. But from the outset, the AV system was experiencing failures. Weeks passed without resolution....