19 Aug 20 Years. 20 Stories: Concept AV & QSC Building the Future Together
Building More Than a Technology Partnership
The best partnerships in workplace technology are rarely transactional.
They are built over years of collaboration, shared learning, trust, and a genuine willingness to grow together as technology evolves. For Concept AV and QSC, alongside the continued evolution of the Q-SYS platform, the relationship has become exactly that.
Over more than a decade of working together, the partnership has evolved far beyond simply supplying products into projects. It has become a close collaboration focused on innovation, customer outcomes, future-ready workplace solutions, and a shared passion for pushing technology further.
For Matthew Stillone, one of the defining reasons the partnership has remained strong is Concept AV’s ability to continuously adapt in an industry that never stands still.
“The team’s willingness to adapt with technology updates, product updates and also to ensure that their customers are always receiving the most current and up to date products… their eagerness to work with us to ensure their customer solutions are future proofed has been a huge part of the partnership.”
— Matthew Stillone, Manager, TAG
That mindset has helped both businesses grow together as workplace technology has shifted from traditional AV systems to fully integrated collaboration ecosystems.
Investing in Learning and Capability
One of the strongest qualities QSC has seen from Concept AV over the years has been the team’s commitment to genuinely understanding the technology they work with. As the Q-SYS platform expanded into areas like enterprise management, control, video, and scalable workplace solutions, Concept AV invested heavily in training and accreditation to ensure its staff stayed ahead of the curve.
According to Matt, the willingness to continuously learn has become one of the business’s biggest strengths. Rather than treating technology as a simple product sale, the Concept AV team has consistently focused on understanding how these platforms can create better long-term outcomes for clients. That level of engagement has helped position them as one of the more forward-thinking integration teams in the market. It is also reflected internally within the business itself.
Concept AV operates a dedicated Q-SYS demonstration environment from its own office, giving the team direct access to hands-on testing, demonstrations, and ongoing experimentation with new technologies.
For QSC and TAG, that level of investment demonstrates a partner that is genuinely committed to innovation and long-term capability building.
Evolving Alongside the Workplace
The modern workplace has changed dramatically over the last several years. Hybrid work has transformed the role of meeting spaces, and enterprise organisations now expect centralised room management, analytics, remote monitoring, seamless collaboration, and flexible technology environments that can evolve over time.
Matt highlighted that Concept AV has consistently embraced those changes and shown a willingness to evolve alongside both customer expectations and the Q-SYS platform itself. Whether it is implementing enterprise monitoring through Q-SYS Reflect, deploying scalable room solutions across multiple environments, or helping customers prepare for future workplace upgrades, the team has remained highly engaged with what comes next.
“They’re really keen to push the limits of technology and adapt what might be a standard blanket solution into something more bespoke. They’re always keen to get their hands dirty as well.”
— Matthew Stillone, Manager, TAG
That willingness to go beyond standard deployments has helped strengthen the relationship between the two businesses while also creating stronger long-term outcomes for clients.
Technology Should Feel Simple
As workplace technology becomes increasingly advanced behind the scenes, user expectations continue moving in the opposite direction.
People simply want technology that works. Meeting rooms need to connect instantly. Audio and video need to operate seamlessly. Interfaces need to feel intuitive from the moment someone walks into a room.
In many ways, the best workplace technology experiences are the ones users barely have to think about at all.
For Matt, simplicity and user experience have become some of the most important aspects of modern workplace design.
“If someone can’t see your interface and figure out how to use it within three seconds, then you’ve failed.”
— Matthew Stillone, Manager, TAG
That philosophy closely mirrors Concept AV’s own approach to workplace technology. While the systems behind the scenes may be incredibly sophisticated, the user experience itself should feel effortless.
It is an approach that has become increasingly important as businesses continue upgrading spaces originally built during the rapid transition into hybrid work several years ago.
Delivering Value Beyond the Hardware
One of the strongest themes throughout the partnership has been the people behind it.
For Matt, joining this side of the AV industry and working alongside the Concept AV team immediately stood out because of the culture within the business itself.
He shared:
“They just have such a great switched-on team. There’s an enthusiasm amongst the team itself. They’re keen to learn, keen to sell, and they genuinely enjoy what they do.”
That energy and enthusiasm have helped Concept AV establish strong relationships not only with customers, but with manufacturers and distributors as well.
According to Matt, there is a noticeable sense of curiosity and collaboration across the team. People are willing to ask questions, test ideas, and work closely with partners to find the best outcome rather than simply following a standard process. And that approach continues to set the business apart.
Supporting Sustainability Through Partnership
The relationship between Concept AV, QSC, Q-SYS and TAG has also expanded beyond workplace technology itself. Through TAG’s sustainability initiatives and e-waste recycling programs, Concept AV became one of the first integration partners to actively participate in an ongoing recycling process for outdated technology and electronic waste.
What started as a practical operational solution quickly became another example of the aligned thinking between the organisations.
As workplace environments continue evolving and hardware refresh cycles accelerate, sustainable disposal and responsible recycling are becoming increasingly important parts of the industry conversation. The partnership has allowed both businesses to take proactive steps in that direction together.
Looking Toward What Comes Next
The future of workplace technology continues to move quickly.
Enterprise-scale deployments, centralised room management, intelligent analytics, scalable video distribution, and increasingly connected environments are all shaping the next generation of workplace experiences.
For Concept AV, the opportunity lies not only in delivering these technologies but in helping clients understand how to use them effectively to create better experiences for their teams.
And for QSC, Q-SYS and TAG, partnerships with businesses like Concept AV remain critical to bringing those innovations to life in real-world environments.
For Matt, the reason the relationship has remained successful comes down to a simple idea.
“It’s a joy to work with people who want to learn and adapt the technology to work best for their customers, and they’re not afraid to push boundaries to get the right result for the end user.”
After more than a decade of collaboration, that shared mindset continues to drive the partnership forward and position both businesses for the next generation of workplace technology.
Great workplace technology outcomes are built through the right mix of expertise, innovation and trusted partnerships. Speak with Concept AV about designing, delivering and supporting spaces that help your teams connect, collaborate and work with confidence.