22 Jul 20 Years. 20 Stories: Concept AV & Crestron – A Partnership Built on Trust, Innovation and People
A Partnership That Spans Decades
In the audiovisual industry, the word ‘partnership’ is often used. Vendors and integrators work together every day, projects come and go, and relationships naturally form over time. But every now and then, a partnership develops into something much deeper, built not only on technology and projects, but on trust, shared experiences, and a genuine alignment in values.
For Concept AV and Crestron, that partnership has now spanned two decades.
Concept AV has been delivering Crestron solutions for almost as long as Crestron has operated in Australia. Over that time, both businesses have evolved significantly, adapting to changing technologies, client expectations, and the ever-shifting demands of the workplace technology industry. Through it all, the relationship between the two organisations has only strengthened.
Delivering Excellence Across Every Sector
From education campuses and enterprise environments through to major NSW Government deployments, Concept AV has consistently delivered Crestron systems at the highest level across hundreds of projects. But according to the Crestron ANZ team, the longevity of the relationship has never been solely about technical capability.
It has always been about people.
Throughout the years, Concept AV has built a reputation not only for delivering quality technology outcomes, but for doing so with consistency, professionalism, and care. That combination has helped establish the business as one of Crestron’s longest-standing and most trusted integration partners in Australia.
Built on More Than Technology
Over twenty years, the two businesses have celebrated major milestones together: award-winning projects, industry growth, evolving technologies, and countless successful client outcomes.
They have also experienced the difficult moments that inevitably come with a long journey, including the loss of respected industry figures and close friends along the way.
For Crestron, one of the defining characteristics of Concept AV has been the way the business has continued to move forward through every challenge with resilience, humility, and an unwavering commitment to its people and clients. That human-first approach is something both companies continue to value deeply.
Leadership Through Change
Throughout the years, Concept AV’s leadership team has remained agile and forward-thinking by adapting to market shifts, evolving client needs, and rapid technological advancements while continuing to invest in long-term relationships.
Crestron believes this quality has become one of Concept AV’s hallmarks of success.
As the workplace technology landscape continues to evolve beyond traditional AV into broader collaboration, unified communications, and workplace experience solutions, both companies remain committed to growing together into the future.
For Crestron ANZ Executive Vice President Stuart Craig, the relationship has always reflected the true meaning of partnership.
“People throw around the word ‘partnerships’ quite loosely. In the case of Concept AV and Crestron the true meaning of the word applies and has been in play over the full 20 years. We work together at all levels to make sure the result for the end client is exemplary.”
— Stuart Craig | Executive Vice President, Crestron ANZ
Looking Toward the Next Twenty Years
That spirit of collaboration continues today as both businesses look toward the next chapter.
With workplace technology becoming increasingly central to productivity, communication, and user experience, the shared vision between Concept AV and Crestron remains stronger than ever. Both organisations continue to invest in innovation, people, and long-term outcomes, ensuring clients receive solutions that are not only technically exceptional but thoughtfully delivered.
For Strategic Account Director Brendan Doyle, the future of the partnership is just as exciting as its history.
“Standing beside Concept AV as a long-term partner, we’re incredibly proud of what’s been achieved together, and just as excited about the next twenty years.”
— Brendan Doyle | Strategic Account Director, Crestron ANZ
Collaborating on What Comes Next
One of the clearest reflections of the strength of the Concept AV and Crestron relationship came recently when Concept AV’s Andrew Squillacioti travelled to Crestron’s global headquarters in the United States at Crestron’s invitation.
The visit was far more than a standard partner event or product showcase. It represented an opportunity for direct collaboration with Crestron’s leadership, engineering, and strategic teams, discussing not only current technologies but the future direction of workplace experience, collaboration, and integrated technology solutions.
For Concept AV, the invitation reinforced the level of trust and respect that had been built between the two organisations over many years. It also highlighted the value Crestron places on feedback from integration partners working at the forefront of real-world client environments every day.
Throughout the visit, discussions focused heavily on emerging workplace trends, evolving client expectations, and the changing role technology plays in productivity and user experience, conversations that closely align with Concept AV’s own strategic evolution toward broader workplace technology and experience solutions.
The ability to contribute directly to conversations around “what’s next” reflects the maturity of the partnership. Rather than simply deploying technology, Concept AV is helping shape the conversations around how future workplace environments will function, collaborate, and connect.
It is a relationship built not only on implementation, but on shared innovation.
A Milestone Worth Celebrating
Twenty years is a remarkable milestone in any industry. In technology, where change is constant, it is even more significant.
For Concept AV and Crestron, the achievement represents far more than a business relationship. It reflects twenty years of shared growth, mutual respect, and a commitment to delivering exceptional experiences together; project after project, client after client, year after year.
If you are planning a workplace technology project and want a partner backed by trusted vendor relationships, proven delivery experience and long-term support, Concept AV can help. Contact our team to discuss the right solution for your organisation.